Bread Crum

Home > Complaint Handling > Complaint Handling
Updated On:10/12/2023

Page Title

Complaint Handling

Page Content

OIL has put in place Complaint Handling Policy for redressal of public grievances.

Aim :

  • To address complaints and grievances from general public and other stake holders such as contractors, vendors, suppliers, etc.
  • Allow employees to report to the management instances of unethical behaviour, actual or suspected fraud or violation of the Company's CDA rules. This policy neither releases employees from their duty of confidentiality in the course of their work, nor is it a route for taking up a grievance about a personal situation for an employee.
  • To ensure transparency in all dealings and to plug any loopholes/malpractices, if any in the system.
  • Bring such a policy and procedure to the public domain.

Procedure for Lodging Complaints/Grievances :

  • Complainant must submit complaint/grievance in writing or through email or lodge through website [Complaint/Grievance Lodge Weblink]. Complainant must give his/her name, address, contact number, if any. However, upon specific request of the complainant or aggrieved person, his/her identity shall be withheld while processing the complaint/grievance.
  • Anonymous/pseudonymous complaints / grievances will not be entertained.
  • Complaints/grievances must be brief and precise, and contain factual details and verifiable facts. Complaints/grievances should not be vague or contain absurd allegations or sweeping general statements.
  • Complainants should obtain receipt of submission of complaint/grievance.

Nodal Officers to whom Complaints/Grievances can be lodged :

LocationName of nodal officerPhone & Fax Nos.AddressEmail
PHQ, Guwahati Shri Madhurjya Barua,
Mob: 9954194320
P.O. Udayan Vihar
Narengi, Guwahati - 781171,
RF, JodhpurShri Rituparna Sarma,
DGM (HR & A)
Mob: 94350380182-A, District Shopping Centre
Saraswati Nagar, Basni
Jodhpur Rajasthan - 342 005
Kolkata OfficeShri Tridib Duvarah,
DGM (Admin)
Mob :9864063217,4, India Exchange Place,
Kolkata - 700 001
FHQ, DuliajanShri Chinmay Kumar Sarma, GM (Inst) i/c.Mob: 9971396203Duliajan - 786 602, AssamChinmay_Sarma[at]oilindia[dot]in
MBP & KGB BasinShri Bayya Syamala Rao,
SM (Admin)
Mob :9954559557D. No. 11-4-7
Nookalamma Temple Street
Ramarao Pet
Kakinada - 533004, Andhra Pradesh
Corporate office, NoidaShri Arindam Bhattacharyya
General Manager(Planning)
Mob :9435038123
Plot No. 19 Near Film City,
Sector 16A
Noida 201 301, UP

Click here for lodging Complaint/Grievance online.